LICENSING & CONFLICT MANAGEMENT · COURSE

Level 2 Conflict Management

Build practical communication, de-escalation and risk-reduction skills for customer-facing environments.

Level 2 Conflict Management

COURSE OVERVIEW

What you’ll cover

The supplied document describes this as a nationally recognised qualification.

  • ✓Effective communication
  • ✓Human responses to conflict
  • ✓Risk assessment and reduction
  • ✓De-escalation
  • ✓Post-conflict follow-up

Who is it for?

  • Customer service roles
  • Public-facing professionals
  • Service-user environments

Entry requirements

No prior qualification needed; learners must be 16+ and are advised to have minimum Level 2 literacy.

Enquire about this course →